Privacy Notice

Last updated May 19, 2026

This Privacy Notice for SxS Xcapes, LLC (doing business as SxS Xcapes, LLC) (“we,” “us,” or “our”) explains how and why we may collect, store, use, and share (“process”) your information when you use our services (the “Service”), including when you:

Questions Or Concerns?

This Privacy Notice is designed to help you understand your privacy rights and choices. If you do not agree with our policies and practices, you should not use the Service. If you have any questions or concerns, please contact us at support@sxs-xcapes.com.

For Purposes Of This Privacy Notice

“Company,” “we,” “us,” or “our” refers to SxS Xcapes, LLC.

“Service” refers to our mobile application, website, and any related products, features, content, routes, trails, maps, navigation tools, and services we provide, including any interactions you have with us through customer support, marketing, or events.

“Personal Information” means any information that identifies, relates to, describes, or can reasonably be linked to an individual, either directly or indirectly. This may include, but is not limited to, your name, email address, device information, location data, and usage data.

This Privacy Notice applies to all information collected through our Services, as well as any related communications, support interactions, or engagements with us. By accessing or using the Service, you acknowledge that your information will be handled as described in this Privacy Notice.

Summary Of Key Points

This summary highlights key aspects of our Privacy Notice. You can find more detailed information in the sections below.

Categories Of Personal Information Collected

To comply with applicable privacy laws, we categorize the personal information we collect as follows:

We collect this information directly from you, automatically through your use of the Service, and from third-party providers.

What information do we collect?

We may collect personal information when you use the Service, including when you create an account, purchase rides, use navigation features, or contact us. The type of information we collect depends on how you interact with the Service and the features you use.

Do we collect sensitive personal information?

We do not intentionally collect or process sensitive personal information.

Do we receive information from third parties?

We may receive information from third-party services, such as payment processors, analytics providers, or social media platforms, where applicable.

How do we use your information?

We use your information to provide, operate, and improve the Service, process transactions, communicate with you, ensure security and prevent fraud, and comply with legal obligations.

When and with whom do we share your information?

We may share your information with service providers and third parties as necessary to operate the Service, process payments, analyze usage, or comply with legal requirements. We do not sell or share personal information as defined under applicable privacy laws.

How do we protect your information?

We implement reasonable administrative, technical, and organizational safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

What are your privacy rights?

Depending on your location, you may have rights regarding your personal information, such as access, correction, or deletion.

How can you exercise your rights?

You may contact us at support@sxs-xcapes.com to request access to, correction of, or deletion of your personal information. We will respond in accordance with applicable law.

1. What Information Do We Collect?

Personal Information You Provide to Us

In Short: We collect personal information that you voluntarily provide to us.

We collect information you provide when you create an account, purchase rides, use features of the Service, contact us, or otherwise interact with the Service. The personal information we collect may include:

All information you provide must be accurate and kept up to date.

Photo and Media Access

If you choose to upload photos or other media through the Service, we may request access to your device’s photo library or camera. This access is used solely to allow you to select or capture images for use within the Service. We do not access, collect, or store any photos or media from your device unless you intentionally select and submit them. You may revoke photo or camera permissions at any time through your device settings.

Sensitive Information

We do not intentionally collect or process sensitive personal information.

Payment Data

Subscription Information. If you purchase a subscription through the Apple App Store or Google Play Store, the subscription is billed as a yearly, auto-renewing subscription. All billing, renewals, cancellations, and refunds are handled exclusively by the platform provider (Apple or Google), and we do not process or manage subscription payments directly. We receive limited transaction information from these providers for purposes such as delivering your purchased content, maintaining your account, and complying with legal obligations. We do not store full payment card details. For more information about subscription terms, please refer to our Terms of Use.

Application and Location Data

If you use our mobile application, we may collect the following information:

Location data, maps, routes, navigation guidance, and related content may be inaccurate, delayed, incomplete, outdated, or unavailable and should not be relied upon as the sole source for navigation, safety decisions, or route planning. Information provided through the Service is for informational purposes only and does not constitute safety guidance, instructions, or guarantees. You are solely responsible for independently verifying all conditions, hazards, legal access restrictions, and route suitability before and during use of the Service.

Information Automatically Collected

In Short: We automatically collect certain technical and usage information when you use the Service.

We may automatically collect technical, device, and usage information when you access or use the Service. This information may include:

This information generally does not directly identify you, but it may be used to maintain the security and operation of the Service, improve functionality and performance, analyze usage trends, troubleshoot technical issues, and protect against fraud or misuse.

Information from Third Parties

We may receive information about you from third-party services, including payment processors, social media platforms (if you interact with us through them), and service providers that support functionality within the Service. Any information received from third parties is handled in accordance with this Privacy Notice.

2. How Do We Process Your Information?

In Short: We process your information to provide and improve the Service, complete transactions, communicate with you, ensure security, and comply with legal obligations.

We process your personal information for the following purposes:

To provide and operate the Service

We use your information to create and manage your account, deliver purchased rides, enable navigation and location-based features, and provide core functionality of the Service.

To process transactions

We use your information to process payments, manage purchases, and maintain transaction records. Payments are handled through third-party providers such as app store platforms.

To communicate with you

We may use your information to respond to inquiries, provide customer support, send service-related updates, and notify you of changes to our terms or policies.

To improve and develop the Service

We analyze usage patterns and interactions to improve performance, features, and user experience.

To ensure security and prevent fraud

We process information to monitor for suspicious activity, protect the integrity of the Service, and prevent fraud or misuse.

To send marketing communications

Where permitted by law, we may send promotional messages or updates. You can opt out of marketing communications at any time.

To comply with legal obligations

We may process your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

To protect rights and safety

We may process your information when necessary to protect our rights, property, or safety, or that of our users or others.

Legal Basis for Processing (where applicable)

We process personal information based on applicable legal grounds, including your consent, performance of a contract, compliance with legal obligations, and our legitimate business interests. We may also use aggregated or de-identified information that cannot reasonably be used to identify you for analytics, service improvement, and other operational purposes.

3. When And With Whom Do We Share Your Personal Information?

In Short: We may share your information with trusted third parties to operate the Service, process transactions, and comply with legal obligations.

We may share your personal information in the following situations:

Service Providers

We may share your information with third-party vendors, contractors, and service providers that perform services on our behalf. These may include providers of:

These third parties are only permitted to use your information as necessary to provide services to us and are required to protect your information.

Location and Mapping Services

We may share location-related information with mapping and navigation service providers, including Google Maps Platform APIs, to provide location-based features, routes, and navigation within the Service. Use of Google Maps Platform APIs is subject to the Google Privacy Policy and the Google Maps/Google Earth Additional Terms of Service. By using the Service, you agree to be bound by Google’s applicable terms and policies. We may also use other third-party service providers to support functionality within the Service. These providers may process data in accordance with their own privacy policies and terms, and we do not control their data handling practices.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of assets, financing, or acquisition of all or a portion of our business.

Legal Requirements

We may disclose your information where required to do so by law or if we believe such action is necessary to comply with legal obligations, respond to lawful requests from authorities, protect our rights, property, or safety, or prevent fraud or misuse of the Service.

Other Users

If you share content through the Service (such as ride activity, comments, or other user-generated content), that information may be visible to other users and may be publicly accessible depending on your settings.

Business Partners (Limited Cases)

We may share limited information with business partners to provide specific features, services, or promotions, where applicable.

Categories Of Third Parties With Whom Information Is Shared

We may disclose personal information to the following categories of third parties:

We do not sell or share personal information as those terms are defined under applicable privacy laws. We do not sell or share personal information for advertising, marketing, or cross-context behavioral purposes. The Service uses certain third-party SDKs solely to provide core functionality such as maps and location services. These providers are contractually prohibited from using personal information for their own marketing or analytics purposes.

4. Do We Use Cookies And Other Tracking Technologies?

In Short: We may use cookies and similar technologies to collect and store information.

We may use cookies and similar technologies to understand how you interact with the Service and to help operate, improve, and secure its features. We also use certain third-party SDKs that provide core functionality, such as maps and location services. These SDKs are not used for advertising, analytics, or tracking purposes, and we do not use analytics SDKs or advertising SDKs of any kind. You can control or disable certain technologies through your device or browser settings, though doing so may affect the functionality of some features of the Service.

5. How Do We Handle Your Social Logins?

In Short: If you choose to sign in using a social media account, we may receive basic profile information from that provider.

If you choose to register or log in to the Service using a third-party account (such as a social media login), we may receive certain information about you from that provider. This may include your name, email address, profile image, and any other information you choose to make available. We use this information solely to create and manage your account and provide the Service, in accordance with this Privacy Notice.

We do not control how third-party providers collect, use, or share your information. Your use of social login features is also subject to the privacy policies and terms of those third parties. We encourage you to review their policies to understand how your information is handled.

6. Is Your Information Transferred Internationally?

In Short: Your information may be transferred to and processed in countries other than your own.

Your information may be stored and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. If you access the Service from outside the United States, you acknowledge and agree that your information may be transferred to and processed in the United States. We take reasonable steps to help ensure your information is protected in accordance with this Privacy Notice.

7. How Long Do We Keep Your Information?

In Short: We keep your information only as long as necessary to provide the Service and comply with legal obligations.

We retain personal information for as long as your account is active or as needed to provide the Service, including access to purchased rides and related features. Retention periods are determined based on the nature of the information and our legal and operational requirements. We may also retain certain information for a longer period where required or permitted by law, such as for tax, accounting, legal compliance, dispute resolution, or enforcement of our agreements. When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not immediately possible (for example, due to backup systems), we will securely store the information and isolate it from further use until deletion is possible.

8. How Do We Keep Your Information Safe?

In Short: We use reasonable safeguards to protect your personal information.

We implement reasonable administrative, technical, and organizational security measures designed to protect the personal information we process. These measures are intended to safeguard your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. Any transmission of personal information to or from the Service is at your own risk. You should only access the Service within a secure environment.

9. Do We Collect Information From Minors?

In Short: We do not knowingly collect or process information from individuals under 18 years of age.

The Service is not intended for individuals under the age of 18, and we do not knowingly collect or solicit personal information from anyone under 18. If you are under 18, you may not use the Service. Platform age ratings (such as those displayed in the Apple App Store or Google Play Store) may differ based on platform guidelines, but you must be at least 18 years old to use the Service. If we become aware that we have collected personal information from an individual under 18, we will delete that information and terminate the associated account.

If you believe we may have collected information from a person under 18, please contact us at support@sxs-xcapes.com.

10. What Are Your Privacy Rights?

In Short: Depending on your location, you may have the following rights:

To exercise your rights, you may contact us at support@sxs-xcapes.com. We may need to verify your identity before processing your request.

11. Controls For Do-Not-Track Features

In Short: We do not currently respond to Do-Not-Track (DNT) signals.

Some web browsers and mobile devices offer a “Do-Not-Track” (DNT) setting that signals a preference not to be tracked. Because there is no consistent industry standard for how to interpret or respond to these signals, we do not currently respond to DNT signals. If a standard for DNT signals is established in the future, we may update this Privacy Notice to reflect our practices.

12. Do We Make Updates To This Notice?

In Short: Yes, we may update this Privacy Notice from time to time.

We may update this Privacy Notice to reflect changes to our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Last Updated” date at the top of this notice. If we make material changes, we may provide additional notice, such as posting a prominent notice within the Service or contacting you directly where appropriate. We encourage you to review this Privacy Notice periodically to stay informed about how we protect your information.

13. How Can You Contact Us About This Notice?

If you have questions, concerns, or requests regarding this Privacy Notice or how we handle your personal information, you may contact us at:

Email: support@sxs-xcapes.com

We will respond to your request in accordance with applicable law.

14. How Can You Review, Update, Or Delete Your Data?

You may request to review, update, or delete your personal information at any time. You may also request deletion of your account and associated data by contacting us at:

Email: support@sxs-xcapes.com

Where available, you may also review, update, or delete your information directly within the Service. We will verify your request and respond within a reasonable timeframe in accordance with applicable law.